Contact PURC Pure

Estimated delivery is 7–14 days. This is an estimate, and timing can vary by destination, carrier and customs processing. Check your confirmation email and tracking updates for your order’s progress.

Complete your payment through PURC Pure checkout using a payment method displayed there. Never send your full card number, card security code, banking password or one-time payment code through this form or by email.

Check the payment options displayed at checkout before placing your order. If an option is unavailable or you cannot complete payment, contact our care team and describe the issue without including sensitive payment details.

Open Track your order or use the link in your shipping email. Have your order details ready if you need our help.

A shipping label may appear before the carrier records its first scan. If tracking stays unchanged for an unusual period or your delivery estimate has passed, contact us with your order number.

Check for an order confirmation email first. If you are unsure whether an order or payment went through, contact us before trying again. Include your checkout email, approximate payment time and the error message, with sensitive details removed.

We aim to reply within 1–2 business days. Include the relevant order or product details in your first message so we can understand your enquiry more quickly.

For order enquiries, include your order number and checkout email. For product guidance, include the full product name from our PURC Pure collection and your question. The order number field is optional if you are contacting us before a purchase.

Contact us as soon as possible with your order number and corrected address. Changes cannot be guaranteed once order processing or dispatch has started.

Contact us within five days of delivery with your order number and clear photos of the item and packaging. Keep them until our care team explains the next step.

Select “Returns & exchanges” in the form. Submit eligible return requests within five days of delivery and wait for instructions before sending anything back. Read our Shipping & Returns policy for eligibility conditions.

Follow the directions on your product packaging and explore our hair care guides. For a specific product question, select “Product guidance” above.You can also explore our ingredient guide and the American Academy of Dermatology’s healthy hair tips .Our Privacy Policy explains how personal information is handled.